Citrix Client Installation Link

To download the Citrix Receiver and to get instructions for installing Citrix Receiver:

Remote Access Instructions

To connect the WCHN Published Applications and RDP, please use the instructions at this link:

For full Hospital connectivity with your WCHN provided laptop, please use the instructions at this link: 


  • Call ITG Service Desk @ 203‐739‐6789 
  • Speak to an ITG Service Representative 
  • Have your WCHN login credentials ready for the ITG Service Representative


1. RSA AA is required to log in to the new portal.  If you’re not currently enrolled in RSA AA or have never logged in with RSA AA, you will be asked to register.  

2. Access is through the Physicians/APP’s and Employees links or by navigating to; if you have the former remote access page bookmarked (, the link will not work.