Directions for Patients: COVID-19 Drive-Through Collection Site

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What is the COVID-19 drive-through collection site?
The COVID-19 drive-through collection site is an alternative location for people suspected of COVID-19 to give a specimen sample for a test; this is instead of going to the emergency department or another medical facility.

Who can go to the collection site?
The collection site is ONLY for pre-screened people who meet ALL of following criteria:

  • You called your doctor’s office and had a consultation
  • Based on your symptoms and other information you provided, your doctor determined that you meet criteria for COVID-19 testing, and ordered a test for you

No pets are allowed at the collection sites unless they are service animals.

How do I schedule an appointment at the collection site?
Scheduling an appointment at the collection site is preferred. Your doctor will give you the phone number to call to schedule an appointment at the collection site. The collection site hours of operation are Monday through Friday, 8:30 AM to 3:30 PM, and Saturday 8:30 AM to 11:30 AM. These hours are subject to change.

What do I need to bring with me for my appointment?

  • Government-issued photo ID (examples: driver’s license, passport)
  • Insurance card (if you have one)
  • Physician order (prescription) for the COVID-19 test. Your doctor will tell you if you need to bring a paper order with you or if it will be submitted electronically.
  • Wear a cloth face covering. Visit cdc.gov/coronavirus for more information about cloth face coverings.

Where is the collection site located?There are two Nuvance Health collection sites in Connecticut. You can choose which site to go to when you call to schedule your appointment.

  • Danbury Hospital: 95 Locust Avenue in Danbury, CT. The entrance is located at the corner of Osborne Street and Locust Avenue.
  • Norwalk Hospital: The collection site is located in the parking lot at the intersection of Stevens Street and Elmcrest Terrace in Norwalk, CT.

What do I do when I get to the collection site?

  • Only two passengers per vehicle are permitted at the collection site.
  • You will be given an “Access Pass” after your ID and doctor order are verified. No specimen collection will be done without this pass.
  • It’s important for you to stay in your vehicle. You will be asked to hold up your ID and insurance card for a photograph.

How will you collect the specimen sample from me?
A trained healthcare provider will use a swab to collect a sample from inside your nose. This is not a blood test.

What do I do after I leave the collection site?
Drive home and limit your interactions with others during this time. Plan to self-quarantine for up to 14 days. You will receive self-quarantine guidelines at the collection site, and they can also be found here.

You will receive an email or text message to register for GetWell Loop if you asked for access when you scheduled your collection site appointment. GetWell Loop is an online platform that provides daily health monitoring, videos, and other information you can reference at any time to help answer common questions and concerns about COVID-19. GetWell Loop is not a substitute for the personalized care your doctor can provide, and is just an added tool to help you stay safe during the COVID-19 pandemic.

If you have worsening symptoms such as shortness of breath or difficulty breathing, go to the nearest emergency department. Call the emergency department to tell them you are on your way, and that you have been tested for COVID-19 and are waiting for the results.

How long will it take to get my test results back?
It may take up to 48 hours to get your test results back. Your doctor will notify you of the results. You can also access your results through the patient portal. If you’re an existing Nuvance Health patient and already have an account, log onto Be Well patient portal to view your medical records. If you don’t have an account and would like to self-enroll, visit www.westernconnecticuthealthnetwork.org/be-well-patient-portal for more information.

What should I do if I don’t meet the criteria for the collection site, but I still have questions or concerns?
We understand how unsettling these times are as we receive updates on the spread of COVID-19. Stay informed with accurate facts from trusted sources to lessen some of your fears. Focus on facts, take a deep breath, and remember that we’re all in this together.

  • For general questions or concerns, call the Nuvance Health COVID-19 Community Hotline at 888-667-9262. Hours of operation are Monday through Friday, 8:00 AM to 6:00 PM.
  • For information regarding Connecticut, visit CT.gov/coronavirus or call 211.
  • For information regarding New York, visit health.ny.gov/diseases/communicable/coronavirus or call 1-888-364-3065.
  • The CDC is updating information on its website daily. Stay informed by visiting cdc.gov/coronavirus.

Nuvance Health is keeping the communities informed on our website and on social media @NuvanceHealth, or search for your hospital’s name. Nuvance Health hospitals include: Danbury Hospital, New Milford Hospital, Norwalk Hospital, Sharon Hospital in Connecticut; Northern Dutchess Hospital, Putnam Hospital, Vassar Brothers Medical Center in New York