Nuvance Health Coronavirus Patient Letter

We understand how unsettling these times are as we receive updates on the spread of COVID-19, the new coronavirus. While the number of cases in the U.S., particularly in the New York metropolitan area, continues to climb, we want to lessen some of your fears by sharing our preparedness efforts and how you can help to protect yourself, your family and the community.

We are prepared
Staff throughout Nuvance Health’s facilities in western Connecticut and New York’s Hudson Valley have been hard at work on preparedness activities, collaborating with local and state health departments and staying on top of the latest guidelines set forth by the U.S. Centers for Disease Control and Prevention (CDC). We have developed and conducted exercises to reduce the risk of spread and have increased our supplies and equipment in anticipation of treating more patients with COVID-19.

What you can do
It is important to emphasize the risk of serious illness from COVID-19 remains low. Most infected people will experience mild upper respiratory symptoms, including cough, nasal congestion and a fever. Some patients, including the elderly and those with COPD, diabetes and cardiovascular disease, are at greater risk and may require more intensive care and/or hospitalization.

We know COVID-19 is primarily spread from an infected person’s cough or sneeze. For this reason, it is important that we all practice proper hygiene. Wash your hands frequently with soap and warm water for at least 20 seconds at a time. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60 percent alcohol. Avoid touching your face — eyes, nose and mouth — and cover your coughs and sneezes with the crook of your arm. When greeting people, abstain from shaking hands, hugging or cheek kissing.

By taking these measures, you are not only helping yourself but also the potential spread to friends, family and the community.

If you do feel like you are experiencing COVID-19 symptoms, including fever, cough and shortness of breath, take the following steps:

  • Limit your interactions with others as much as possible. Stay home from work if not feeling well.
  • Please do not go to your doctor’s office, urgent care or the hospital without calling ahead. Currently, we cannot test for COVID-19 in your doctor’s office. We are preparing to be able to test from our medical offices for mild to moderate cases and from the emergency room for moderate to severe cases. If you feel severely ill and cannot go to a local emergency room, call 911.

Temporary visitation policy

To continuously ensure a healthy and safe environment for patients, staff, and visitors amid the outbreak of novel coronavirus (COVID-19), Nuvance Health has updated the visitation policies for all of our hospital locations. Click here to view the full temporary visitation policy.


Nuvance Health is committed to providing you with safe, excellent care and the most up-to-date preparedness efforts as we navigate this challenging time together.


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